IMPORTANT NEWS CORONAVIRUS (COVID-19) COVER IS NOW AVAILABLE - We can confirm all of our policies now provide cover for Medical and other Expenses outside of the United Kingdom if you contract Coronavirus (COVID-19) whilst abroad. Some of our policies now also offer other additional Coronavirus (COVID-19) benefits. The policies that offer the additional cover are clearly marked where we display our prices along with the full terms and conditions. All our policies will only provide cover, if prior to your trip commencing, the Foreign, Commonwealth & Development Office has NOT advised against all (or all but essential) travel to your chosen destination. If you unsure about the cover we offer please contact our friendly team. We can assist you via telephone Mon - Fri 9am - 5pm, Sat 8.30am - 4pm or alternatively email If your query is regarding a claim please click here for further details.

Make a Claim

Find out the simpliest way to make a claim on MIA products.

If you have a Clear2Go or Clear4Travel policy

You must register a claim under all sections by contacting the following company:

Tel: 01702 553443


To download a claim form please visit

The fastest and easiest way to make a claim is online at

The process should take approximately 10-15 minutes to complete (depending on the type of claim), but before continuing you should ensure you have your policy certificate, trip dates, supporting documentation and details of the incident.

Please note: All claims must be notified as soon as it is reasonably practical after the event which causes you to submit a claim. Late notification of a claim may affect our acceptance of a claim or result in the amount we pay being reduced.

Claims Settlement Agencies are open Monday to Friday between 9am and 5pm. A claim form will be sent to you as soon as you tell them about your claim.

We will ask the claimant to complete a claim form and to provide at their own expense all reasonable and necessary evidence required by us to support a claim. If the information supplied is insufficient, we will identify the further information which is required.

If you have a travel policy from one of our alternative brands full details of how to make a claim can be found in the policy wording.